TERMS

Thank you for shopping at Cardwell Cellars! Please read our terms carefully to ensure that you are fully aware of your rights when purchasing items at Cardwell Cellars, or through our website. 

Our company is Cardwell Cellars Pty Ltd trading as Cardwell Cellars. 

Our ABN is 85 657 327 378.

It is illegal to sell alcohol to persons under the age of 18 years.

Cardwell Cellars reserves the right to cancel any order, at which time, we will immediately notify the customer by e-mail, using the e-mail address provided. We will refund the funds paid using the original method through which funds were received.

All orders are subject to stock availability.

All prices quoted are in Australian Dollars (AUD).

Cardwell Cellars will take all reasonable steps to verify that the order and credit are bona fide.

Vintages and prices are subject to change without notice. Please note, label images which show vintages may often be used merely as an illustration of wine from that producer. It does not necessarily follow that we hold that vintage in stock. If you are unsure about the vintage on offer, please contact us at the store and we will verify the correct vintage before your purchase. 

No material from the site can be reproduced without the express permission of the owners of this site.

Cardwell Cellars accepts that on rare occasions wine may contain ‘faults’. If the wine is affected by TCA (corked), is heat damaged (cooked), or oxidised we are happy to replace or credit the amount of the purchase. However, we require ¾ of the bottle be returned to Cardwell Cellars so we can receive credit from our suppliers.

Your order signifies your agreement to be bound by these Website Terms, which constitute the agreement between Cardwell Cellars, ABN 85 657 327 378, and the purchasing customer. 

You represent and warrant to Cardwell Cellars that you are at least 18 years or older.

PURCHASES

You must provide complete and accurate details at the time of making your purchase. You may be required to provide additional details upon our request to ensure the accuracy of your order.

You must provide the correct delivery address and delivery instructions at the time of placing your order. If you enter an incorrect address, Cardwell Cellars is not obliged to resend the order to the correct address at our own expense. If you submit your order and then realise that you have entered an incorrect delivery address or delivery instructions, please contact us immediately. We’ll always try to make it work out.

PURCHASE PRICE

All prices quoted on the Website or pursuant to your enquiry with us are in Australian dollars and include GST.

We reserve the right to vary the prices displayed on the Website from time to time and without notice.

Our prices do not include insurance or any secondary attempts to deliver.

PAYMENT

Cardwell Cellars accepts payments via Credit Card.

After you make payment for your order, you will receive a transaction confirmation email, which confirms receipt of your order.

ORDERS

We process purchases 7 days a week. Deliveries are only made on business days, which are Monday to Friday and exclude public holidays in Victoria. If you submit an order on our website on a non-business day, we will process your order, but delivery will be made on the next available business day. Items will usually be shipped within two (2) business days. We will contact you if your order will be shipped outside of this timeframe.

We will provide you with a tracking number once we have shipped your order.

Cardwell Cellars may cancel your order if for any reason we are unable to fulfil it. We will contact you right away should this occur.

You will not be entitled to claim any additional amounts or seek compensation for any loss, expense or damage (either direct or consequential) or for any loss of time or inconvenience, which may result from such cancellation.

Should any Item be missing from an order, please email us with the order number and a description of the products you ordered.

CONSENT

By agreeing to these Website Terms, you also consent to receiving further electronic communications from us in relation to Cardwell Cellars, including information relating to items, competitions, promotions, special offers and any other commercial message. You may contact us at any time to unsubscribe.

GOVERNING LAW

The laws of Victoria govern these Website Terms.

ENQUIRIES

Please contact us if you have any questions about our terms.